Refund policy

Return and Refund Policy

Effective Date: October 8, 2026

Welcome to Market Express. We strive to ensure complete customer satisfaction with every purchase. Please read our Return and Refund Policy carefully to understand your rights, responsibilities, and the procedures for returning items. By placing an order on our store, you agree to comply with the terms set forth below.

1. Overview and Eligibility Window

  • 30-Day Return Window: You have 30 days from the date your item is delivered to request a return.

  • Item Condition: To be eligible for a return, your item must be in the same condition that you received it—unworn, unused, with tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.

  • Non-Returnable Items: Certain types of items cannot be returned, including perishable goods, custom products, personal care items, hazardous materials, flammable liquids, gases, sale items, and gift cards.

2. Return Process and Authorization

  • Initiating a Return: To start a return, you must first contact us at marketexpress.magazine@outlook.com. If your return is accepted, we will provide instructions on how and where to send your package.

  • Return Shipping Costs: Customers are responsible for paying for their own shipping costs for returning items unless the item arrived damaged, defective, or incorrect. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if applicable.

  • Unauthorized Returns: Items sent back to us without first requesting a return will not be accepted. Do not send returns to the administrative or registered business address without prior authorization.

3. Damaged, Defective, or Incorrect Items

  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

  • Claims for damaged, defective, or missing items must be reported within 7 business days of delivery with photographic evidence of the packaging and the product.

4. Refunds and Processing Times

  • Inspection: Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • Processing: If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's processing times.

  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted.

5. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at marketexpress.magazine@outlook.com for authorization and instructions.

6. Contact Information

For any questions regarding our Return and Refund Policy, please reach out to us using the official contact details below:

  • Store Name: Market Express

  • Responsible Person: Natalie Anna Thompson

  • Contact Email: marketexpress.magazine@outlook.com

  • Contact Phone: +61 452 600 338

  • Registered Business Address: 8 Tarook Avenue, Maryland, New South Wales, postcode 2287