Shipping policy

Shipping Policy

Effective Date: October 8, 2026

Welcome to Market Express. We are committed to delivering your purchases safely, transparently, and efficiently. Please review our Shipping Policy to understand our processing timelines, delivery estimates, and procedures.

1. Order Processing Time

  • Dispatch Window: All orders are carefully inspected, packed, and dispatched from our operational logistics hub within 2 business days (Monday through Friday, excluding public holidays).

  • Order Cut-Off: Orders placed after local operating hours or during weekends will begin processing on the next business day.

  • Confirmation: Once your order has been successfully shipped, you will receive an email confirmation containing your tracking details so you can monitor your shipment’s progress.

2. Delivery Speeds and Timeframes

  • Standard Delivery: Delivered straight to your doorstep within up to 14 business days from the date of dispatch.

  • Transit Estimates: Please note that while we make every effort to ensure prompt delivery, transit times are estimated and may occasionally be influenced by external factors such as carrier delays, customs clearance processes, or peak seasonal periods.

3. Shipping Costs and Methods

  • Shipping rates, methods, and any applicable options are calculated transparently at checkout based on your delivery destination and order specifications.

4. Customs, Duties, and Taxes

  • For international deliveries, shipments may be subject to local customs duties, import taxes, or clearance fees levied by the destination country.

  • Customers or recipients are responsible for complying with local import regulations and covering any applicable customs charges or import taxes that arise upon entry into the destination country.

5. Incorrect Addresses and Failed Deliveries

  • Please ensure that your shipping address is entered accurately at checkout. Market Express is not responsible for packages delayed, misrouted, or returned to sender due to incorrect or incomplete address information provided by the customer.

6. Contact Information

If you have any questions or require assistance regarding your shipment, please reach out to our support team using the official details below:

  • Store Name: Market Express

  • Responsible Person: Natalie Anna Thompson

  • Contact Email: marketexpress.magazine@outlook.com

  • Contact Phone: +61 452 600 338

  • Registered Business Address: 8 Tarook Avenue, Maryland, New South Wales, postcode 2287